Advanced Homecare
Enhancing Sleep Quality With Innovative Treatment

Our busy lives are often packed with countless demands, including work, family, and errands, leaving little time for relaxation. Under these circumstances, sleep is often compromised, and its crucial role in maintaining mental and physical well-being is unrealized.

According to a study by the American Academy of Sleep Medicine (AASM), around 30 million individuals in the U.S. suffer from sleep apnea, with a staggering 80 percent of cases remaining undiagnosed. Despite undergoing treatment, many patients lack a comprehensive understanding of the broader implications of this condition, resulting in noncompliance with their treatment plans.

Advanced Homecare is turning the tide with its accessible and innovative sleep apnea treatment and services. Their comprehensive package includes state-of-the-art tools and therapies that have been scientifically proven to enhance sleep quality. By providing patients with a thorough understanding of their treatment regimen and boosting confidence in using the prescribed therapy, it is bridging the gap in sleep apnea treatment compliance.

Advanced Homecares primary objective is to assist patients in navigating the complex medical system, minimizing confusion, and enhancing their access to high-quality sleep apnea treatment services, which results in higher compliance outcomes.

“What sets Advanced Homecare apart from other medical equipment and service providers is their exclusive focus on sleep apnea treatment, allowing them to offer cutting-edge, positive airway pressure (PAP) therapies while staying up-to-date with the latest advancements in sleep medicine,” says Gabriel Quintanilla, founder and CEO of Advanced Homecare.

Following a successful career in sleep medicine, Quintanilla was motivated to establish Advanced Homecare with the aim of contributing to the greater good in his own community. Despite starting with only three employees, he successfully managed marketing, clinical services, and administrative work, bringing excellence into all aspects of the business.

Enhancing Treatment Compliance with Individualized Care

Personalized care is a top priority at Advanced Homecare. Their Physician Outreach Program lead by Chief Marketing Officer, Weaster Chhun, collaborates with a network of sleep physicians, sleep centers, and home sleep test providers to ensure patients receive comprehensive care, from the initial diagnosis to equipment setup, and have access to the most advanced and effective treatment options available.

Typically, treatment noncompliance stems from a patient’s initial setup interaction with the therapy provider. This is where Advanced Homecare’s personalized care benefits patients through one-on-one interactions and individual treatments as opposed to group communications, enhancing therapy compliance and minimizing the likelihood of premature discontinuation.

An expert team led by his lead Respiratory Therapist, Jason Don, RCP, of respiratory therapists and clinicians fosters close relationships with each patient to educate them about sleep apnea and help them comprehend the treatment process. This tailored service approach caters to the specific needs of each patient and makes them feel confident about using prescribed therapy and restoring their sleep quality.

Combating Sleep Apnea with PAP Therapy

A key differentiator of Advanced Homecare is its diverse PAP therapy offerings. One of the most effective treatments for sleep apnea, PAP therapy, involves using a continuous positive airway pressure (CPAP) device to deliver a continuous flow of air through a mask worn over the nose and/or mouth while sleeping. It maintains a constant airflow during inhalation and exhalation, creating positive pressure that helps keep the airway open, reducing or eliminating the breathing disruptions characteristic of sleep apnea.

Experts in sleep medicine, Advanced Homecare’s team is well-equipped to assist patients in selecting the ideal PAP machine to suit their therapy requirements. They offer a diverse range of CPAP, APAP, BiLevel and/or therapy supplies, all backed by a 30-day guarantee.

“When a new patient of ours has exhausted all options with CPAP and is firm on ending CPAP therapy, we don’t give up. We work diligently with our friendly competitors that offer alternative treatment options for OSA, in the name of putting our patients first, because it’s the right thing to do,” says Quintanilla.

For individuals with sleep apnea, PAP therapy is an effective and reliable treatment, and its commitment to quality service makes Advanced Homecare a trusted partner in the journey toward improved sleep health.

Advanced Homecare also provides automatic continuous positive airway pressure (APAP) machines that automatically adjust the air pressure to suit a patient’s individual breathing requirements. These machines are programmed with a specific range of pressures, starting with the lowest and increasing as needed to address apnea events and restore normal breathing, resulting in improved sleep quality for the patient.

The innovative TravelPAP machines that Advanced Homecare offers is a portable solution for PAP therapy on the go. Traveling can be challenging for patients, especially for active-duty service members. Weighing less than a pound, this machine is ideal for military personnel who need to move freely on the battlefield without carrying their primary unit.

Some of Advanced Homecares scope of service and operations led by Anthony Amoroso, Regional Operations Manager, offers patients the convenience of making replacement supply requests for CPAP, APAP, or BiPAP machines online. These requests may include parts for masks, filters, or tubing, and are processed promptly by its re-supply team. Following the verification of insurance and patient eligibility, the supplies are delivered directly to the patient’s doorstep, with no additional shipping fees.

Positive Work Culture Driving Exceptional Client Experience

Advanced Homecare prioritizes hiring skilled and qualified individuals who genuinely care about their work. This emphasis on compassion and empathy creates a family-oriented atmosphere throughout the company. Their talented and dedicated team members engage in warm and comfortable conversations with patients.

When dealing with large companies, client experience is often compromised due to the sheer volume of employees and computer-based interactions. Advanced Homecare prioritizes personal interactions with patients, whether in-person or over the phone, ensuring overall patient satisfaction.

Underscoring that any company’s success relies heavily on the quality of its employees, Advanced Homecare prioritizes appreciation of its staff through flexible vacation policies and surprise bonuses, which boost morale and create a positive work environment. These efforts uplift employee well-being and loyalty, which is reciprocated through their dedication to work.

The team mentality of Advanced Homecare is remarkable, with leaders assisting employees with mundane tasks such as Regional Administrative Manager, Janet Stephens. They motivate the team by instilling confidence and encouraging employees to approach them with questions or suggestions. This open-door policy allows for a better understanding of each team member’s mindset, with everyone feeling heard and valued. Through continuous investment in employees, Advanced Homecare retains the best talent, resulting in the best possible service to patients.

Braving COVID-19: A Look Back

During the pandemic, Advanced Homecare identified markets in need and extended its services to patients without access to proper care. Doing so provided much-needed support to individuals experiencing sleep-related issues during a time of uncertainty.

The pandemic caused supply chain issues and increased prices for manufacturers. Despite these challenges, Advanced Homecare obtained the necessary supplies and machines to meet the high demand for healthcare items.

Advanced Homecare never raised prices for patients nor laid off any employee, maintaining its commitment to them through difficult times thanks to their talented Reimbursement Specialist, Nichol Martinez. In addition, it continued to pay employees fairly with consistent raises, bonuses, and other benefits they received before COVID-19.

Advanced Homecare made sure to consistently provide services while adhering to safety protocols. It sent sleep apnea treatment machines directly to patients and scheduled setup phone calls that lasted a minimum of 30 minutes, ensuring they were fully equipped and informed to start their therapy. Going above and beyond, it conducted follow-up calls to ensure patient compliance, maintaining its commitment to providing personalized care and support. The pandemic made compliance harder due to limitations on visiting patients. However, Advanced Homecare was prepared for compliance challenges well in advance. A proactive approach enabled to sidestep compliance issues.

“We simplify compliance for patients. Our highly communicative team contacts patients regularly, monitors compliance daily, and maintains a high level of proactive measures. Our compliance rate is in the high 80s, which is significantly higher than the industry average of 55 percent,” says Quintanilla.

Moving Toward a Collaborative Future

Advanced Homecare’s sister company recently launched a service focused solely on diabetes management led by Chief Compliance Officer, Chelsey Wayne, as more than half of Type 2 diabetic patients suffer from sleep apnea, primarily due to weight-related factors. Over the next two years, their goal is to assist patients interested in using a continuous glucose monitoring (CGM) device to automatically track their blood glucose levels. They aspire to continue nurturing patient relationships, helping them manage their diabetes and overall health with the latest technology and resources.

Prioritizing patient care above all else, Advanced Homecare is willing to collaborate with competitors, putting patients ahead of revenue. Its profound knowledge of sleep medicine and unwavering commitment to quality service and patient experience continues to make a significant impact in the industry by making high-quality sleep apnea treatment services accessible to all.